Last updated: 2026-05-13
Introduction
At Konobase (“we,” “our,” or “us”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data and AI platform and related services.
Information we collect
Information you provide
- Account information — name, email address, company name, and contact details.
- Business data — documents, files, and data you upload to the platform.
- Payment information — billing details processed securely through our payment providers.
- Communications — emails, support tickets, and other correspondence.
Information collected automatically
- Usage data — how you interact with the platform, features used, performance metrics.
- Device information — browser type, operating system, IP address, device identifiers.
- Cookies — session cookies and (privacy-respecting) analytics cookies to improve your experience.
How we use your information
We use your information to:
- Provide and maintain the Konobase platform.
- Process and analyze your business documents as you request.
- Improve the service and develop new features.
- Communicate with you about your account and the service.
- Ensure security and prevent fraud.
- Comply with legal obligations.
Data processing and AI
When you upload documents to Konobase:
- Your data is processed using AI within secure, encrypted environments.
- We do not use your business data to train general-purpose AI models.
- Your data remains your property and is isolated from other customers.
- On private-cloud and on-prem deployments, your data never touches our systems.
Data security
We implement industry-standard security measures:
- Encryption in transit and at rest.
- Regular security audits and assessments.
- Access controls and authentication protocols (passkeys, OAuth, OTP).
- Immutable audit logs.
- Employee training on data protection.
Data retention
- We retain your data for as long as your account is active.
- You can request deletion of your data at any time.
- After account closure, data is retained for 30 days before permanent deletion, unless legal obligations require longer retention.
Your rights
You have the right to:
- Access your personal information.
- Correct inaccurate data.
- Request deletion of your data.
- Export your data in a portable format.
- Opt out of marketing communications.
- Lodge a complaint with supervisory authorities.
Third-party services
We use trusted third-party services for payment processing, infrastructure, analytics, and email. These providers are bound by confidentiality agreements and process data only as instructed.
International data transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Children’s privacy
The service is not intended for children under 18. We do not knowingly collect information from children.
Changes to this policy
We may update this Privacy Policy from time to time. We’ll notify you of significant changes via email or platform notification.
Contact
For privacy-related questions or to exercise your rights, email [email protected].
California privacy rights
California residents have additional rights under the CCPA. Contact us for more information about exercising these rights.
Cookie policy
We use essential cookies for platform functionality and (privacy-respecting) analytics cookies to understand usage patterns. You can manage cookie preferences in your browser settings.
By using Konobase, you agree to the collection and use of information in accordance with this Privacy Policy.